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+1.949.704.1240EliteChem Products: Privacy Policy
EliteChem Products is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website and services. By using our site, you agree to the terms outlined in this policy. If you do not agree with these terms, please stop using our site and any other sites owned by EliteChem Products.
Data Collection and Processing
EliteChem Products, based in the United States, serves as the data controller and, in most cases, the data processor. We do not share and sell personal data (phone numbers) and consent with third parties/affiliates or partners and marketing purposes
When you visit our site, we may automatically collect certain types of information, such as the referring website, IP address, browser type and language, access times, and navigational behavior like pages viewed and links clicked. If you register, make a purchase, or interact with our services, we may also collect your name, mailing address, email address, phone number, and payment details.
Use of Information
We use the information we collect to operate and improve our website, process transactions, provide customer support, and analyze user behavior for product improvements. We also use it to send important updates, such as order confirmations and billing notices. Marketing and promotional messages may be sent, but you can opt out of these communications at any time.
Sharing of Information
EliteChem Products does not sell your personal data. However, we may share it with our affiliates, subsidiaries, and service providers who assist in payment processing, order fulfillment, and website hosting. In the event of a merger, acquisition, or sale of company assets, your information may be transferred. Additionally, we may share information if required by law or to protect the company, employees, or customers.
Accessing and Updating Your Information
Customers can access and update their personal information through their account settings. If you need assistance or wish to delete your data, you can contact us at info@elitechem.com, and we will process your request within 21 days.
Payment Terms (NET30)
For qualified customers, EliteChem Products offers NET30 payment terms, meaning payments are due 30 days from the invoice date. Failure to meet these terms may result in additional fees, credit holds, or loss of credit privileges. Contact our sales department to determine eligibility.
Cookies and Tracking Technologies
Our website uses cookies to improve user experience by storing preferences, tracking site usage, and ensuring secure transactions. You can manage cookie preferences through your browser settings, though disabling cookies may limit site functionality. We use essential cookies for website operations, analytics cookies for traffic analysis, and marketing cookies for personalized advertising.
Pricing and Shipping Policies
All prices on our site are subject to change without notice and do not include applicable taxes or shipping fees. Shipping costs vary depending on order size, weight, destination, and method. Free shipping eligibility depends on purchase price, frequency, and other terms. Most orders are processed within 1-3 business days, and expedited shipping options are available for an additional fee.
Security Measures
We take the security of your personal information seriously and use industry-standard measures, such as SSL encryption, to protect transactions. However, no method of online transmission or storage is completely secure. Customers are responsible for keeping their account credentials confidential.
Public Forums and Interactive Features
If you participate in discussion forums, blogs, chat rooms, or message boards on our site, any information you share in these areas becomes public. We are not responsible for how third parties use this information. If you need a post removed, contact us at info@elitechem.com.
Policy Updates
We may update this Privacy Policy at any time. If changes are made, we will update the effective date at the top of this document. Users are encouraged to review this policy periodically to stay informed about how their data is handled.
Contact Information
For any questions or concerns about this Privacy Policy, you can reach us by email at info@elitechem.com, by phone at 949-704-1210, or by mail at EliteChem Products, 57 Parker, Irvine, CA, U.S.A. 92618.
Last Updated: March 25, 2025