If you need help selecting the right product, our team of experts is available to guide you based on your lab's requirements, including technical specifications usage, and budget considerations.

Yes, we offer samples for select products. Contact us directly at info@elitechem.com or call us to inquire about sample availability for specific products.

We provide laboratory equipment and supplies to a variety of industries, including biotech, pharmaceuticals, environmental testing, academic research, food and beverage, and healthcare and are continuously expanding our offering of high quality and innovative products.

No, there is no minimum order requirement, but some products may have quantity discounts. Bulk orders often qualify for additional savings.

You can modify or cancel your order within 24 hours of placement, as long as it has not been shipped. Please contact customer service immediately to make any changes.

Yes, after placing an order, you will receive an email confirmation with your order details and an estimated shipping date.

Yes, we offer subscription or recurring order options for labs that require regular shipments of consumables. Contact us directly to set up a recurring order plan.

Yes, we accept payment via invoice or PO for qualified customers only. Please sign up for an account to get started.

Shipping costs depend on the weight, dimensions, and destination of your order. You can calculate shipping fees at checkout or contact us for a quote on larger orders.

If your order is delayed, please first check your tracking information. In most cases, it can take up to 24 hours for the shipping carrier to update the tracking status. If the delay is not reflected in the tracking details, please contact our customer service team for further assistance.

Yes, if you need your order to arrive on a specific date, please contact our customer service team, and we will try our best to accommodate your request.

To initiate a return, contact our customer service team with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to return your item.

Products that have been opened or used, custom or special-order items, perishable goods, and hazardous materials are generally not eligible for return. Please review our return policy for more details.

Exchanges are permitted for most products within 30 days, as long as the item remains unopened and unused. To initiate an exchange, please contact customer service. Please note that return shipping fees are not included and are the responsibility of the buyer.

Once we receive your returned item, refunds are typically processed within 7-10 business days. The refund will be applied to the original payment method used for the purchase.

If you received an incorrect product, please contact our support team immediately. We will arrange for the correct item to be sent to you at no additional cost.

No, you do not need an account to place an order. However, having an account allows you to track orders, save shipping details, and view past purchases for easier reordering.

You can update your account information, such as your shipping address or payment methods, by logging into your account and navigating to the "Account Settings" section.

Check your spam or junk mail folder. If you still don’t see it, contact our support team, and we will resend the confirmation.

Yes, if you have an account, you can view your complete order history by logging in and going to the "Order History" section.

Yes, we offer discounts to educational institutions, research facilities, and non-profit organizations. Contact our sales team to learn more.